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Secret to Success
The financial success of our company always originates with our customers. By safely delivering reliable, affordable electricity and providing outstanding customer service day in and day out, we will continue to maintain our industry-leading customer satisfaction record. By keeping our customers satisfied, we continue to strengthen our regulatory relationships. Through these relationships, we have been able to maintain healthy capital spending so that we are able to meet today's demand and prepare for future growth.
Excerpt - 08 Annual Report Letter to Stockholders David Ratcliffe, CEO